Refund Policy

Effective Date: 11 November 2024

At Kronode, we take pride in the quality of our products and services. We offer a no-refund policy except in cases where the product/service has significant issues or is not functioning as described, or if there is an issue on our part. Please read our refund policy carefully to understand our approach.

1. No Refunds Except for Faults

Due to the digital nature of our products and services, all sales are final, and we do not offer refunds once a purchase has been made. However, if you experience any technical issues or defects with a product/service that prevents it from functioning as described, please contact us for assistance. We will work to resolve the issue or provide a suitable alternative.

2. Conditions for a Refund

If you believe there is a problem with a product/service purchased from us, the following conditions must be met for a refund consideration:

• The product/service does not function as described or is significantly different from what was advertised on our website.
• The issue is caused by a mistake or error on our part, such as a bug or missing functionality that affects the usability of the product/service.
• You must report the issue within 14 days of purchase, providing details about the problem and the steps you have taken to resolve it.

3. How to Request a Refund

If you meet the conditions for a refund, please contact us using the details in Section 6 with the following information:

• Your order number or proof of purchase.
• A description of the issue with the product/service.
• Any relevant screenshots or supporting information to help us evaluate the issue.

4. Refund Process

If a refund is approved, we will process it within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that any transaction fees or charges incurred by the customer during the purchase process are non-refundable.

5. Limitations

Refunds are not provided for the following reasons:

• If the issue is related to third-party software, hosting, or services.
• If the product/service is used on a domain other than the one specified at the time of purchase (in cases of licensing restrictions).
• If you have modified the product/service beyond reasonable use as intended.

6. Contact Us

If you have any questions about this refund policy or need assistance, please contact us using our support page.